Support & help
Everything you need to reach us, get an answer to a common question, or delete your Cuty account is on this page.
Cuty Assistant
Instant answers to frequently asked questions.
Cuty Assistant is an AI-powered FAQ helper and cannot access your account details. Please do not share personal information in your messages.
Log in to chat with the assistant
Cuty Assistant is available to members; once you log in it answers your questions right away.
Log in1. Contact us
For questions, suggestions or to report a problem, email us at info@cutyonline.com
Phone: 0212 955 51 02 (weekdays 09:00–18:00, UTC+3)
We answer general support requests as soon as possible, and requests concerning your personal data (Article 11 of the Turkish Personal Data Protection Law No. 6698) within 30 days at the latest.
Businesses and independent professionals can also open a support request from the management dashboard: dashboard.cutyonline.com
Lumina Yazılım İnovasyon Teknoloji Tic. Ltd. Şti. · Esentepe Mah. Tevfik Erdönmez Paşa Sk. 6 Blok No: 5 İç Kapı No: 8 Şişli/İstanbul, Türkiye · Tax ID: 6091459578 · MERSIS No: 0609145957800001
2. Frequently asked questions
What is Cuty?
Cuty is a booking platform for beauty and personal care services. You discover salons and professionals around you, pick a service and a time, and make your booking.
Is booking free?
Yes. Using Cuty and making a booking is free; you only pay the business or professional for the service you receive.
How can I cancel my booking?
On the web, open the booking from My account → My bookings (in the app, the “My bookings” tab) and cancel it there. Cancellation terms are set by each business individually and are shown to you before you book.
How do I register as a business or an independent professional?
Sign up at dashboard.cutyonline.com, or in the app go to Profile → “Open a business account”.
How does payment work?
You currently pay directly at the salon, or at the door to the professional for at-home services. You do not need to enter any card details.
Is my personal data safe?
Your data is encrypted in transit with TLS and protected by row-level access rules. We rely on infrastructure providers (data processors) to operate the service; you can find exactly which data is shared, with whom and for what purpose in our Privacy Policy.
Where can I download the app?
You can download the Cuty app for free from the App Store and Google Play.
How do I file a complaint about a business?
Send it to info@cutyonline.com; your request is handled under Article 25 of the User Agreement.
How do I turn notifications off?
On the web, go to My account → Profile → Notification preferences; in the app, use the notification preferences or your device settings.
3. How do I delete my account?
On the web, go to My account → Profile → “Delete account” (in the app, Profile → “Delete account”). You can also request deletion by writing to info@cutyonline.com.
Deletion removes your profile, your booking and payment records, your reviews, favourites, notifications, saved addresses, notification tokens and the images you uploaded. This action cannot be undone.
There are two exceptions: (a) as proof of your deletion request, your email address is kept in an irreversible (hashed) form; (b) transaction records that financial and legal regulations require us to keep are retained with restricted access for the statutory period.
If you have an active or pending booking, or an unresolved dispute, these must be concluded before deletion.
4. Legal
You can find all documents about using the platform and about your personal data below.